1. General Terms and Conditions of Business
Throughout this document, the terms we/our/us refers to Dolcesoft Ltd, while you/your refers to you as a User of this web site
1.2 Your Obligations
As User of this web site, you acknowledge that any use of this web site, including any transactions you might make, is subject to the terms and conditions set out below. Your attention is also drawn particularly to our policies on refunds and also to our practice regarding the security and privacy of any information you might supply to us.
1.3 General Provisions
We reserve the right to change these terms and conditions at any time. Any such changes will be deemed effective on the date these are posted on this web site and it is your responsibility to read these terms and conditions each time you use this web site and your continued use of this web site shall signify your acceptance to be bound by these latest terms and conditions.
1.4 Services Specifications
We make every effort to describe all our services as accurately as possible and to try to give reliable information regarding usage & and all technical specifications of products used in the service offered. We do emphasise, however, that such descriptions by their very nature can only be approximate.
1.5 Intellectual Property
You acknowledge and agree that all copyright, trademarks and other intellectual property rights in any materials and/or content made available as part of your use of this web site shall remain at all times vested in us or in our licensors. Likewise you acknowledge and agree that any material and content provided via this website is made available solely for your personal non-commercial use and you agree not to copy, reproduce, transmit, publish, display, distribute or commercially exploit any material provided or facilitate any other to do so.
1.6 Liabilities and Indemnities
We will use all reasonable endeavours to provide accurate information via this web site but in providing such information we offer no warranty regarding this content, or warranties regarding the availability of the web site, that it will be error free, that defects will be corrected and that the server that makes the site available will be virus free. As a consequence we cannot be liable to you in any way for any loss of content, material uploaded or transmitted through the web site and will not be responsible or liable to you for any loss or damage from action taken or taken in reliance on material or information contained on the site.
We will also accept no liability in contract or tort for any economic losses, loss of goodwill or reputation, special or indirect losses suffered or incurred by any party arising out of or in connection with the provisions of any matter under these terms and conditions.
Notwithstanding the above, our liability shall not at any time exceed a sum equal to the amount paid by you for any products. This provision, however, does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
1.7 Fitness for Purpose
We accept no liability for the installation, application or subsequent use of any visual services supplied. Please contact the fireplace supplier/installer for accepted operating procedures.
1.8 Miscellaneous Provisions
The contract between us shall be governed by the laws of England and any dispute between us be resolved exclusively in the courts of England. These terms and conditions supersede all prior documents relating to the use of this web site.
1.9 Web Site Operator
This website (which trades under the name of Design a Fireplace or Dolcesoft Ltd) is fully owned and operated by Dolcesoft Ltd, registration number: 06795985 , Registered Address: 27 OLD GLOUCESTER STREET, LONDON, WC1N 3AX, England
2. Privacy Statement
If you purchase a product/service from us you will be asked to provide certain personally identifiable information such as your name, email address, postal address and telephone number. We will then use this information to process and to fulfil/deliver your order. If we have trouble processing your order we will also use this information to contact you.
2.2 Information Sharing
We do not share any personal information we hold on our customers with any third party. The only exception is if we are required to do so by law. We therefore reserve the right to disclose such personally identifiable information if we believe that such disclosure is necessary to protect our rights and/or to comply with legal processes.
2.3 Computer Log Files
As is true of all web sites, we gather certain information regarding your visit automatically and store it in log files. This information will include your internet protocol (IP) address, browser type, your internet service provider (ISP), referring/exit pages, operating system and date/time stamp.
We use this information, which does not identify individual Users, solely to analyse visitor trends, monitor entry/exit pages and to track a User's movement around our site.
We also employ third party tracking devices (e.g., Google and Yahoo) to monitor visits to our site, to analyse demographic trends and to analyse conversion rates. Again this information is only used in aggregate and is not linked to personally identifiable information.
A cookie is a small text file that is stored on a User's computer for record keeping purposes. There are two types of cookies, session ID cookies that exist only for the duration of your visit to a particular web site, and persistent cookies that are stored on your computer's hard drive for longer periods.
At Fireplace World we employ only session cookies to store information as you navigate and use our shopping cart. As soon as you leave our site (close your browser), your session ID cookie is destroyed.
If your browser is set to reject cookies, you will still be able to use our web site, but your ability to place an order will be restricted.
2.5 Links Out
We may provide links from our site to third party web sites that are not owned or controlled by our company. In these cases we are not responsible for the content or privacy practices operated by these sites and we advise that you make yourself aware of any specific privacy policies operated by these sites at the onset of your visit. The use of these links therefore is at your sole discretion and we can accept no responsibilities or liabilities as a result of providing such links.
2.6 Access to your Personally Identifiable Information
All Personally Identifiable Information gathered by Dolcesoft Ltd is held in full compliance with the Data Protection Act 1988. We will make all effort to keep this data secure but cannot be held responsible should this data be accessed by or used fraudulently by any third party. Should you require a copy of the data we hold on yourself we will be delighted to provide such information. Any request should be made to the Director, Dolcesoft Ltd, enclosing £10 to cover the cost of providing such data. The address to write to would be: 27 OLD GLOUCESTER STREET, LONDON, WC1N 3AX.
2.7 Customer Reviews
Dolcesoft Ltd welcomes your service reviews. However not all reviews will be published and the decision to publish is entirely at the discretion of Dolcesoft Ltd. All comments are gratefully received and action taken to ensure that opinions given are acted upon to improve the service we provide to our customers.